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Privacy Policy

Effective Date: 9/1/2025

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Welcome to Neuro Wellness Westchester. Your privacy is important to us.

This Privacy Policy explains how we collect, use, disclose, and protect the personal information of our clients and website visitors.At Neuro Wellness Westchester, we are committed to maintaining your trust and confidence by handling your personal information with care and integrity.​

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1. Information We Collect

We collect the following types of personal information from clients and website visitors:

  • Personal Identifiers: Name, email address, phone number, and mailing address.

  • Booking & Payment Details: Information collected through our booking and payment systems (Wix Booking, Wix Payments, and PayPal), including credit card information, billing address, and transaction history.

  • Health-Related Information: Information voluntarily provided by you related to your neurofeedback sessions, goals, or history.

  • Device & Usage Data: IP address, browser type, pages visited, and time spent on our website, collected automatically via cookies and similar technologies.

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2. How We Collect Information

We collect personal information in the following ways:

  • Through our website forms (e.g., contact or booking forms).

  • When you schedule appointments using our Wix booking tool.

  • When you make payments through Wix Payments or PayPal.

  • When you contact us by phone, email, or other channels.

  • Automatically through cookies and website analytics tools.

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3. Why We Collect This Information

We collect and process your data for the following purposes:

  • To schedule and manage neurofeedback appointments.

  • To process payments securely.

  • To communicate with you about your appointments, services, or inquiries.

  • To improve the functionality and user experience of our website.

  • To comply with any applicable legal or regulatory requirements.

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4. Sharing of Information

We do not sell or rent your personal data to third parties.

We may share your information only in the following circumstances:

  • With trusted third-party service providers, such as Wix (for booking and website hosting) and PayPal or Wix Payments (for secure transactions), to facilitate our services.

  • When required by law, such as in response to a subpoena or legal obligation.

  • In the event of a business transfer, such as a merger or acquisition, your information may be transferred as part of that process.

All third parties we work with are expected to follow applicable privacy regulations and take reasonable steps to safeguard your data.

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5. Data Security

We implement industry-standard measures to protect your personal information from unauthorized access, use, disclosure, or destruction. This includes:

  • Secure payment gateways (Wix Payments and PayPal)

  • Encrypted data transmission (HTTPS)

  • Access controls to restrict internal access to client data

Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to take appropriate steps to protect your own information as well.

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6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

  • The right to access the personal data we hold about you.

  • The right to request correction of inaccurate or incomplete data.

  • The right to request deletion of your personal information.

  • The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at:

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7. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to:

  • Improve website functionality

  • Monitor website traffic and usage patterns

  • Customize user experience

You can modify your browser settings to block or delete cookies at any time.

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8. Children’s Privacy

We provide neurofeedback services to both children and adults. When working with minors, we collect only the information that is necessary and relevant to the services we provide. This information is obtained with the knowledge and consent of a parent or legal guardian, and is typically provided directly by them during the intake or consultation process.We do not knowingly collect personal information directly from minors without parental involvement. 

If we discover that we have collected personal data from a minor without verified parental consent, we will take prompt steps to delete that information from our records.

Parents or guardians may request access to, correction of, or deletion of their child’s personal information at any time by contacting us directly.

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9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

Neuro Wellness Westchester
📍 White Plains, NY
📧 info@neurowellnesswestchester.com
📞 914-290-5558

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By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

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